Delivery Information - Outside Of The UK
For destinations other than
- UK Mainland
- Northern Ireland
- Highlands & Islands Of Scotland
- Isle Of Man
- Isles of Scilly
Delivery Costs -
Each orders' shipping cost is calculated during the checkout process. Our shipping costs start at £13.95 depending on country of destination, however please note that delivery costs are calculated by a combination of number of items, approximate order weight and value, destination & size of box
Dispatch & Packaging Method -
When you place your order with us, it will be picked from our warehouse, checked against our condition guide, and placed ready for packing. Every item is individually wrapped before being packed in a well padded rigid box ready for dispatch. We primarily use bubble wrap, as well as void-fill & paper depending on the type of product we are sending out
Dispatch Time -
We endeavour to dispatch your order within 2 working days from payment being received. We always send by a fully trackable method, and do not ship by surface mail as there is no form of tracking and it can take a number of weeks to arrive. Tracking details will be sent to you on the day of dispatch. Delivery is usually attempted within approx 7-10 working days, however remote areas could take a little longer
Incase Of Non-Delivery -
As all the parcels we dispatch are sent by a trackable method, in the unlikely event your parcel does not arrive within the expected time frame, please contact us, as we will be happy to contact the carrier on your behalf to find where it is and get it back on it's way to you. We may need to confirm your delivery address and/or contact telephone number/email address before we contact the courier.
Please note we can only chase up non-delivery of parcels six months from the date of dispatch, and should a parcel be deemed as 'lost' after this time, then unfortunately we would not be able to process a refund
Customs Charges -
EU Destinations - From July 1st 2021, all items our UK business sells to EU customers, regardless of value, will now be subject to VAT charge. These charges, along with any handling/import charges are NOT included in the shipping costs or overall order value and you will be contacted to pay the relevant fee by the courier once the parcel has entered the country.
We will accept no responsibility for any VAT/handling charges incurred with the parcel entering the country of destination.
Rest Of The World Destinations -
Customs policies vary from country to country, so on all export paperwork including customs invoices, we will state that the items are 'Previously Owned/Second Hand' and submit our company EORI number to help avoid any delays of delivery or attraction of additional charges (including import taxes, handling fee's, etc) however, this is no guarantee that the recipient country will not make any charges.
Any charges made are strictly the responsibility of the recipient and we would fully advise you to check with your country's' customs department before placing your order as to if it is likely import charges will be made and the possible cost
Should a parcel attract customs/import charges or handling fees, please contact your local customs office in the first instance to make payment
If import/handling fees/VAT charges are not paid -
Should the payment not be made resulting in the courier returning the parcel to us, we will ONLY refund the cost of the items and NOT the outgoing shipping costs if/when the parcel arrives back with us, less any fees/charges we may have to make to accept it.
Please be aware, any return made back to us because of refusal to pay charges may take at least several weeks (depending on courier)
Method Of Dispatch -
We use a variety of couriers to dispatch parcels overseas so we are able to provide a competitive price
All orders are sent by a trackable method, and a signature guarantees that your parcel has been received by the recipient's household, a neighbour or left in a 'safe place'