Delivery Information - Outside Of The UK
- UK Mainland
- Northern Ireland
- Highlands & Islands Of Scotland
- Isle Of Man
- Isles of Scilly
Delivery Costs -
Each orders' shipping cost is calculated during the checkout process. Our shipping costs start at £12.50, however please note that delivery costs are calculated by a combination of number of items, approximate order weight and value, & size of box, therefore we cannot give a maximum shipping quote as each order is unique
Dispatch & Packaging Method -
When you place your order with us, it will be picked from our warehouse, checked against our condition guide, and placed ready for packing. Every item is individually wrapped before being packed in a well padded out rigid box ready for dispatch. We primarily use bubble wrap, as well as void-fill & paper depending on the type of product we are sending out
Dispatch Time -
We endeavour to dispatch your order within 2 working days from payment being received. Delivery is usually attempted within approx 7-10 working days, however remote areas could take a little longer
Customs Charges -
Please Note - Any customs/import charges are NOT included in the cost of the order or shipping costs & we will accept no responsibility for any charges incurred with the parcel entering the country of destination.
Customs policies vary from country to country, so on all export paperwork including customs invoices, we will advise that the items are 'Previously Owned/Second Hand' and submit our company EORI number to help avoid any delays of delivery or attraction of additional charges (including import taxes, handling fee's, etc) however, this is no guarantee that the recipient country will not make any charges. Any charges made are strictly the responsibility of the recipient
Should a parcel attract customs/import charges or handling fees, please contact your local customs office in the first instance
Should the payment not be made resulting in the return of the order to us, we will ONLY refund if/when the parcel arrives back with us, less any charges we may have to make to accept it. Please be aware a return because of refusal to pay charges may take several weeks.
Method Of Dispatch -
We use a variety of couriers to dispatch parcels overseas so we are able to provide a competitive price
All orders are sent by a trackable method, and a signature guarantees that your parcel has been received by the recipient's household, a neighbour or left in a 'safe place'