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Condition Guide

As all of our items are previously owned, we carefully inspect and grade each piece before offering it for sale. Details of our grading criteria is listed below.
All manufacturers will have a tolerance in their sizing/weight due to manufacturing techniques and processes over time. This means all measurements shown on this site may have a small allowance in size/weight to take into account. However if you would like us to measure/weigh any item exactly, please email us at - contact@replacingpieces.com

 

Grading Criteria

There are three condition grades to which ALL of our Tableware, Glassware & Cutlery & other items are graded to

 

  Items in grade 1 or 2 will NOT have all of the allowances shown below, this is just to show the variation we allow for 

 

 

Tableware Items -

Premium - 

  • new condition, no signs of use, WITH factory/retailer stickers - however NOT guaranteed to be unused

Grade 1 -

  • minor wear/scratches from minimal use
  • minor blemishes, e.g speck under glaze
  • very minor gilt wear

 Grade 2 -

  • general surface wear
  • good factory marked seconds
  • un-obvious glaze blemishes, i.e pitting/grit under glaze
  • minor pattern faults
  • minor age related clean surface crazing - giftware items ONLY

     

    Glassware Items -

    Due to the nature of how these products have been made, tool marks may occasionally be apparent, as are small air bubbles, very minor blemishes. Some items may vary in weight or thickness aswell, therefore any sizes/weights given are approximate

    Premium - 

    • new condition, no signs of use, WITH factory/retailer stickers - however NOT guaranteed to be unused

    Grade 1 -

    • as new condition
    • manufacturer marked (if Manufacturer normally marks products)
    • very minor blemishes, e.g small bubble in item 

    Grade 2 -

    • minor surface wear
    • good factory marked seconds/not etched
    • very minor gilt wear (if applicable) if etched

       

      Cutlery Items -

      Premium - 

      • new condition, no signs of use, WITH factory/retailer stickers - however NOT guaranteed to be unused

      Grade 1 -

      • minor wear/scratches from minimal use
      • very minor gilt wear (if applicable)

      Grade 2 -

      • general surface wear
      • good factory marked seconds
      • un-obvious surface blemishes

       

      We strive to accurately describe all of the items we offer, however if you are not satisfied with any purchase from Replacing Pieces, please do not hesitate to contact within 14 days from the date of receipt of your order

         

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         Vintage Items

        We also offer a selection of 'vintage' items. These are patterns/items that are usually older than what we would normally search for, or by a manufacturer that is generally of an era where production methods and quality control was quite different to more modern techniques. Rest assured, no items will be chipped or cracked, but do be aware of our grading criteria as stated below 

         

        Vintage

        • Due to their age, our vintage items may include some light, age related surface scratching or crazing, or some very minor gilt wear (if applicable) Please be assured, that NONE of our items will be chipped or cracked

         

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         Collector Plates

         

        We do search and supply collector plates, our grading criteria is very similar to the above products, but as these are to be displayed and not used, our grading criteria is slightly different

        Premium - 

        • new condition, no signs of use, either with factory/retailer stickers, or with certificate - however NOT guaranteed to be unused

        Grade 1 -

        • Not boxed, no factory/retailer stickers or certificates, looks as new

        Grade 2 -

        • minor wear/scratches from minimal use
        • very minor gilt wear (if applicable)
        • good factory marked seconds
        • un-obvious surface blemishes

           

          We do not sell items which are chipped or cracked, and all pieces receive several condition checks before they leave us. However, rest assured, if you are not happy with your order for whatever reason, we offer a 14 day no question return service